Security & Data Protection
How does Helvetic Broker protect my API keys and sensitive data?
All sensitive data, including your API keys, is encrypted using AES-256, one of the most secure encryption standards available. This ensures your information is protected both at rest and in transit.
Is my connection to Helvetic Broker secure?
Yes, Helvetic Broker enforces HTTPS everywhere. All data exchanged between your device and our servers is encrypted using TLS, protecting you from eavesdropping and man-in-the-middle attacks.
I found a security issue. How can I report it?
We take security seriously and run a bounty program. If you discover a vulnerability, please contact us at [email protected]. Responsible disclosures are rewarded.
How is authentication handled?
We use Firebase Authentication, which provides industry-leading security for user sign-in and account management, including protection against common attacks and support for secure OAuth providers.
Are my actions logged?
For your security and to prevent fraud, critical actions are logged securely. These logs are encrypted and only accessible to authorized security personnel.
Can I enable multi-factor authentication (MFA)?
Yes, Helvetic Broker supports MFA for an extra layer of security. You can enable it in your account settings to protect your account from unauthorized access.
Does Helvetic Broker use IP-based protection?
Yes, we monitor login attempts and sensitive actions for unusual IP addresses or locations. Suspicious activity may trigger additional verification or temporary account lockout.
How does AI help protect my account?
We use AI-powered systems to detect suspicious behavior, prevent fraud, and identify threats in real time. Our models continuously learn from new data to keep your account safe.
Does Helvetic Broker have access to my funds?
No. We only require read-only API keys or public wallet addresses. Helvetic Broker cannot make trades or withdrawals on your behalf.
Where is my data stored?
All user data is securely stored on ISO-certified servers located in Europe, with backups encrypted and regularly audited to ensure compliance and integrity. For more details, see our Privacy Policy.
Can I delete my account and data?
Yes. You can permanently delete your account and associated data from Settings → Privacy, or by contacting our support team. This includes API keys, logs, and personal information. Learn more in our Privacy Policy.
Do you comply with GDPR and Swiss data protection laws?
Absolutely. Helvetic Broker is fully compliant with GDPR and applicable Swiss privacy regulations, giving you full control over your data, including access, portability, and deletion rights. See our Privacy Policy for details.
How are audit logs protected?
All logs (login, access, config changes) are tamper-proof, encrypted at rest, and only accessible to a minimal number of authorized personnel under strict access policies.
What happens if my account is compromised?
If unusual behavior is detected—such as logins from new countries or devices—our system can automatically lock the account and notify you by email or push notification. You’ll be guided through a secure recovery process.
Is biometric login supported?
Yes. On mobile devices, you can enable Face ID or Fingerprint login for faster and more secure access via our app settings.