First, check that you have a stable internet connection and try closing and reopening the app. You can also disconnect and reconnect your accounts. To verify if the issue is on our side, check our service status at UptimeRobot Status. If the issue persists, please contact us via our support page.

If you need help, our team is ready to assist you. Please visit our support page and submit your request. We’ll get back to you as soon as possible.

For maximum security, keys stored or processed on our servers must be strictly read-only. Keys with higher permissions (e.g., transactions) are never stored on our servers—they remain encrypted on your mobile device and can only be used with your biometric or PIN approval. This way, you stay in full control of your keys at all times.

You may experience up to a 5-minute delay between live exchange or wallet data and what you see in the app. This is normal and ensures safe and reliable synchronization with your connected portfolios.

If you have trouble logging in, try logging out and logging back in. You can also reset your password from the login page. If the issue continues, please contact us via our support page.

If a token is missing or not displaying in your portfolio, it is likely not supported yet. Please complete this form so we can add the token.