User Security Guidelines
Protecting your crypto assets starts with you. Follow these essential guidelines to keep your account and funds safe while using Helvetic Broker.
Use a Strong, Unique Password
Choose a password that is long, complex, and not used on other sites. Avoid common words or easily guessable information.
Enable Multi-Factor Authentication (MFA)
Always enable MFA on your exchange accounts and email. MFA adds an extra layer of protection against unauthorized access.
Use a Physical (Hardware) Wallet
Store your crypto assets in a hardware wallet whenever possible. Avoid keeping large amounts on exchanges.
Avoid Exchanges Where You Cannot Withdraw Funds
Only use exchanges that allow you to withdraw your assets at any time. If you cannot withdraw, your funds may be at risk.
Beware of Phishing Attempts
We will never ask for your credentials, passwords, or private keys via email, chat, or phone. Always verify the website URL before entering sensitive information.
Contact Support If in Doubt
If you ever receive suspicious messages or have any doubts, contact our support team immediately. We are here to help you stay safe.