First, disconnect and reconnect to your account. Make sure you have a stable internet connection. You can check our service status at UptimeRobot Status to see if there is a platform outage. If the issue persists, please contact us via our support page.

If you need help, our team is ready to assist you. Please visit our support page and submit your request. We’ll get back to you as soon as possible.

For your security, we only accept API keys with read-only rights. Never provide keys with withdrawal or trading permissions. This ensures your funds remain safe at all times.

You may experience up to a 5-minute delay between real-time data and what you see on our platform. This is normal and ensures reliable synchronization with your exchange or wallet.

If you have trouble logging in, try logging out and logging back in. You can also reset your password from the login page. If problems continue, please contact our support page.